F-4-02, List of Contacts (04/09/2025)
Introduction
This topic contains contact information for Fannie Mae and other resources referenced in this Guide.
Fannie Mae Contacts
The following table provides contact information for Fannie Mae and other resources for policies and requirements referenced in this Guide.
| Name | Purpose | Contact Information |
|---|---|---|
| Payments Team | For inquires on submission of bank instructions in the CRS | payments_team@fanniemae.com |
| Single-Family CPM Operations | To report property acquisition to Fannie Mae |
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| Custodial Accounting Team | For submission of Form 1013 and Form 1014 |
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| Custodian Oversight and Monitoring Operations | For executed Master Custodial Agreements (Form 2017); submission of Form 2001; notification to Fannie Mae for document custodian ratings, non-compliance with eligibility or operational requirements, non-servicing transfer related file transfers, or any other document custodian related inquiries. |
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| Exceptions Transaction Management Unit | To notify Fannie Mae of military indulgence or submit Form 1022 |
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| Fannie Mae Address for Instruments of Record | For instruments of record relating to a single-family property that require the use of an address for Fannie Mae, including assignments of mortgages, foreclosure deeds, REO deeds, and lien releases. | Fannie Mae 5600 Granite Parkway VII Plano, TX 75024 |
| Fannie Mae Washington, DC office | To indicate Fannie Mae ownership / trustee of a mortgage loan | Midtown Center 1100 15th Street, NW Washington, DC 20005 Tel: (800) 2FANNIE (232–6643) |
| HomeStyle Renovation Mortgage | To submit HomeStyle Renovation recourse removal requests, extension requests, documents, and notifications of decreases in “as completed” property value due to changes in scope of renovations | Loan Quality Connect website |
| Housing Counseling Services | Provides counseling services for borrowers that have experienced a disaster event or financial hardship | (855) HERE2HELP (437-3243) or Fannie Mae's consumer website |
| Investor Reporting Representative | To discuss specifics related to P&I, remitting, account, reporting, ARM adjustment error corrections, and convertible ARM plans or the required net yield | New servicers not yet assigned an Investor Reporting Representative must call (800) 2FANNIE (232–6643) |
| Loan Quality Center (LQC) Digital Data Control Team | For inquiries related to Selling and/or Servicing Representations and Warranties Or For inquiries related to loan file and/or document submissions Or For inquiries related to lender request contact updates |
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LQC - CURE Loss Statement Team | To obtain loss statements from Fannie Mae |
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| SF CPM Division | To notify Fannie Mae when funds are received for the unsecured portion of the debt for a confirmed bankruptcy cramdown |
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| To obtain training on the submission process for the appropriate approval for excess attorney fees or excess foreclosure title or foreclosure sale publication costs |
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| For questions regarding Request for Approval of Servicing or Subservicing Transfer (Form 629). |
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| To request information related to a HomeSaver Advance note |
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| Form submission of the Elimination/Rescission Request Template |
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| To discuss partial releases with Fannie Mae; for submission of Form 236; for submission of requests for substitution of property securing a mortgage loan; to forward requests to waive certain rights under the mortgage loan to Fannie Mae; for mortgage loan debt that will not be fully satisfied in connection with a property seizure. |
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| For all valuation requests related to short sales, Mortgage Releases, and bidding instructions |
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| For valuation questions and escalations related to borrower-requested MI terminations | mi_terminations_escalations@fanniemae.com | |
| To request a Deficiency Waiver Template and subsequent approval of a waiver from Fannie Mae |
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| For questions regarding the preservation or waiver of deficiency claims |
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For the following document submissions:
| Fannie Mae Attn: SF CPM, Documents 5600 Granite Parkway VII Plano, TX 75024 | |
| For questions regarding Servicer Selection Form (Form 200) |
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For submission of the Forbearance Exception Request Template or repayment plan extension requests |
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| For submission of the Bankruptcy Notification Template |
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| To request reimbursement for expenses in accordance with | Property 360 website | |
| For inquiries regarding property preservation and Form 1095 | property_preservation@fanniemae.com | |
| For inquiries regarding the cancellation of property insurance |
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| For submission of Form 176 | hazard_loss@fanniemae.com | |
| To correct an erroneous REOgram confirmation |
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| For electronic submission of Form 183 |
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| For submission of RD guarantee claim payment advice letters |
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| To request Fannie Mae approval for agreement revisions related to RD mortgage loans |
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| For submission of FHA, Section 184, and VA guaranty claim payment advice letters |
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| To request Fannie Mae approval for agreement revisions related to FHA, VA or HUD mortgage loans | fnma_claims@fanniemae.com | |
| For questions regarding a property that was reconveyed from an insurer or guarantor |
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| For questions regarding payment of HOA or condo association fees and assessments post foreclosure sale | HOA_Correspondence@fanniemae.com | |
| For questions regarding payment of taxes post foreclosure sale | Tax_Correspondence@fanniemae.com | |
| For questions regarding payment of co-op corporation fees or assessments post foreclosure sale | reo_coop@fanniemae.com | |
| For review of the transferee's credit and financial capacity for a modified mortgage loan | loss_mitigation@fanniemae.com | |
| For access to DU for review of the transferee's credit and financial capacity | The Single-Family Servicing Servicer Support Center at (800) 2FANNIE (232-6643) | |
| To obtain Fannie Mae's prior approval for any suspension of a foreclosure action beyond 60 days to facilitate the processing of assistance from a mortgage assistance fund program provider | loss_mitigation@fanniemae.com | |
| To obtain Fannie Mae's assistance with appropriately completing a mortgage loan modification when the mortgage is fully reinstated as a result of the application of the mortgage assistance funds during an active Trial Period Plan. | loss_mitigation@fanniemae.com | |
| To submit a case for Fannie Mae's review and approval if the servicer determines a borrower cannot afford to pay the total outstanding non-interest bearing balance when it is due. | loss_mitigation@fanniemae.com | |
| For questions regarding charge-off or second lien consideration requests | charge_off@fanniemae.com | |
| Regional Offices | For situations not covered in the Servicing Guide or when instructed in the Servicing Guide to contact the regional office | One South Wacker Drive, Suite 1400 Chicago, IL 60606–4667
1700 Market Street, Suite 3100 Philadelphia, PA 19103
1075 Peachtree Street NE, Suite 1600 Atlanta, GA 30309
5600 Granite Parkway VII Plano, TX 75024
707 Wilshire Boulevard Los Angeles, CA 90017 (800) 2FANNIE (232–6643) |
| Servicing Representative | For questions or to report information as outlined in this Servicing Guide | Contact your Customer Account Team or the Single-Family Servicing Servicer Support Center. The Single-Family Servicing Servicer Support Center may be reached at (800) 2FANNIE (232–6643) |
| Legal department | For the following:
| default_attorney@fanniemae.com |
| To inform Fannie Mae’s Legal department that an HOA refuses a release of lien; notify Fannie Mae of non-routine litigation and certain matters requiring escalation; and inform Fannie Mae of receipt of a notification of a failure to comply with Texas Constitution Section 50(a)(6) | Submit Form 20 | |
| To obtain specific instructions for reporting cross-border insolvency | Submit Form 20 | |
| To notify Fannie Mae when the servicer reasonably believes that a due-on-sale (or due-on-transfer) provision is unenforceable by law or court | exempt_transfers@fanniemae.com
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| Mortgage Servicing Rights Pledges | To provide relevant documentation related to the pledge of servicing rights and transfer of interest in servicing income. | msr_pledges@fanniemae.com |
| Project Standards Team | To notify Fannie Mae’s Project Standards Team if the servicer is advised for an HOA of a condo or PUD project of any proposed action that requires the consent of a specified percentage of the mortgage loan holders in the project. | cpm_manage@fanniemae.com |
| Voluntary Repurchases and Self-Reporting | To submit a self-report or a voluntary repurchase request | Loan Quality Connect website |
