Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Doing Business with Fannie Mae

This part describes the processes and procedures required when doing business with Fannie Mae. It includes the following subparts: Contractual Obligations, Getting Started with Fannie Mae, Maintaining Fannie Mae Seller/Servicer Status, Setting Up Servicer Operations.

Escrow, Taxes, Assessments, and Insurance

This part describes how to administer an escrow account to manage taxes, assessments, and insurance requirements.

Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

This part contains information on mortgage loan payment processing, remitting, accounting and reporting.

Providing Solutions to a Borrower

This part contains information on providing solutions to borrowers. It includes the following subparts: Assisting the Borrower with Property-Related Issues and Legal Actions, Assisting a Borrower Who is Facing Default or in Default.

Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

This part describes default-related legal services, bankruptcy, foreclosure proceedings, and acquired properties.

Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

This part contains reference materials to support this Servicing Guide .

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