D2-2-01, Achieving Quality Right Party Contact with a Borrower (11/14/2018)
Achieving Quality Right Party Contact with a Borrower
QRPC is a uniform standard for communicating with the borrower, co-borrower, or a trusted advisor (collectively referred to as “borrower”) about resolution of the mortgage loan delinquency. The servicer must make every attempt to achieve QRPC. The purpose of QRPC is to
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determine the reason for the delinquency and whether it is temporary or permanent in nature,
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determine the occupancy status of the property,
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determine whether or not the borrower has the ability to repay the mortgage loan debt,
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educate the borrower on the availability of workout options, as appropriate, and
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obtain a commitment from the borrower to resolve the delinquency.
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