Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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D2-4-01: Reporting a Delinquent Mortgage Loan to Fannie Mae (06/10/2020)

This topic contains information on reporting a delinquent mortgage loan to Fannie Mae.

The servicer must electronically transmit a file extract of its delinquent mortgage loans to Fannie Mae each month. The file extract must also include mortgage loans for which an action was taken to manage the delinquency, even if the mortgage loan was current or less than 30 days delinquent. The servicer must follow the procedures in F-1-22, Reporting a Delinquent Mortgage Loan via Fannie Mae’s Servicing Solutions System for reporting delinquency status information to Fannie Mae.

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