Introduction
This topic contains information on outbound contact attempt requirements.
Outbound Contact Attempt Requirements
The purpose of outbound contact attempts is to achieve QRPC as described in D2-2-01, Achieving Quality Right Party Contact with a Borrower. When communicating with the borrower, the servicer must emphasize the importance of making payments on or prior to their due dates.
The following table provides specific requirements for outbound contact attempts.
Timing of outbound contact attempts | Outbound contact attempt requirements |
---|---|
Days 36 through 210 of delinquency |
The servicer must begin outbound contact attempts no later than the 36th day of delinquency and must continue every 7 days until one of the following outcomes is attained:
Unless required by applicable law to continue outbound contact attempts to the delinquent borrower, the servicer must discontinue all outbound contact attempts
|
After the 210th day of delinquency |
The servicer is authorized to continue outbound contact attempts beyond the 210th day of the delinquency until one of the following outcomes is attained:
Unless required by applicable law to continue outbound contact attempts to the delinquent borrower, the servicer must discontinue all outbound contact attempts
|