Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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D2-2-01: Achieving Quality Right Party Contact with a Borrower (11/14/2018)

This topic contains information on achieving quality right party contact with a borrower.

QRPC is a uniform standard for communicating with the borrower, co-borrower, or a trusted advisor (collectively referred to as “borrower”) about resolution of the mortgage loan delinquency. The servicer must make every attempt to achieve QRPC. The purpose of QRPC is to

  • determine the reason for the delinquency and whether it is temporary or permanent in nature,

  • determine the occupancy status of the property,

  • determine whether or not the borrower has the ability to repay the mortgage loan debt,

  • educate the borrower on the availability of workout options, as appropriate, and

  • obtain a commitment from the borrower to resolve the delinquency.

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