Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

A4-2.1-06: Adverse Action Notification Certification (06/10/2015)

The servicer is authorized to provide a sample adverse action notice and certify using the Adverse Action Notification Certification (Form 183) that it has a process to send the text pre-approved by Fannie Mae for every adverse action notice that is sent in accordance with the requirements of Evaluating a Borrower for Imminent Default for Conventional Mortgage Loan Modification Eligibility in D2-1-01, Determining if the Borrower’s Mortgage Payment is in Imminent Default. The servicer must send the sample adverse action notice and completed Form 183 to Fannie Mae (see F-4-03, List of Contacts).

If the servicer chooses to certify using Form 183, the certification will remain valid until the servicer changes its notice and then must provide Fannie Mae with a new sample adverse action notice and Form 183.

Related Articles

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to