Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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A4-2.1-02: Property Inspection Vendor Management and Oversight (11/12/2014)

The servicer must refer to the following table for guidelines on managing and overseeing third-party property inspection vendors.

The servicer must…

Not enter into or participate in any arrangement with property inspection vendors

  • for which the servicer receives a direct benefit for Fannie Mae mortgage loans or acquired properties that is not passed through to Fannie Mae, or

  • that is influenced by an actual or perceived conflict of interest (particularly those arrangements with affiliates).


Use the most cost-effective and efficient vendors for property inspections related to any Fannie Mae mortgage loans or acquired properties without regard to arrangements that could provide a financial benefit directly to servicers.

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