Have Servicing Questions? Ask Poli

AskPoli

Fannie Mae customers! Get answers to your Servicing Guide & policy questions with Fannie Mae's AI-powered search tool.

Launch Ask Poli for Servicers  

Guide Resources

Access forms, announcements, lender letters, notices, and more to stay current on our servicing policies.

View Resources  

Evaluation Notices

To find a sample copy of all Fannie Mae evaluation notices, click here. The Evaluation Notices must provide the borrower with one of the following possible outcomes:

  • NON-APPROVAL, INELIGIBLE FOR MORTGAGE ASSISTANCE – MORTGAGE IS CURRENT
  • NON-APPROVAL, INELIGIBLE FOR MORTGAGE ASSISTANCE – MORTGAGE IS DELINQUENT
  • REINSTATEMENT NOTICE
  • REPAYMENT PLAN OFFER
  • FORBEARANCE PLAN OFFER – REDUCED PAYMENT
  • FORBEARANCE PLAN OFFER – SUSPENDED PAYMENT
  • FLEX MODIFICATION TRIAL PERIOD PLAN NOTICE – BASED ON AN EVALUATION OF A COMPLETE BRP
  • FLEX MODIFICATION TRIAL PERIOD PLAN SOLICITATION OFFER – NOT BASED ON AN EVALUATION OF A BRP
  • SHORT SALE – BASED ON AN EVALUATION OF A COMPLETE BRP
  • SHORT SALE – ALL OTHER SCENARIOS
  • MORTGAGE RELEASE – BASED ON AN EVALUATION OF A COMPLETE BRP
  • MORTGAGE RELEASE – ALL OTHER SCENARIOS
  • MODEL INELIGIBILITY REASONS FOR FLEX MODIFICATION

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.