Servicing Guide

Published September 9, 2020

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APPEAL AND INDEPENDENT DISPUTE RESOLUTION PROCESSES- APPENDIX A: CASE FILE PACKAGE CONTENT (08/17/2016)

 

The case file package could include the following documentation, depending on the basis of the dispute:

  • Legible mortgage payment record
  • Fannie Mae Form 1008, Transmittal Summary
  • Fannie Mae Form 1003, Loan Application
  • Desktop Underwriter Batch Findings Reports, if applicable
  • Single Loan Waiver Approval, if applicable
  • Credit Reports and Credit References, with applicable explanations
  • Fannie Mae Form 1005, Verification of Employment
  • Tax Returns and/or other documentation used to verify income (W2s, P&Ls, paystubs, etc.)
  • Fannie Mae Form 1006, Verification of Deposit and/or other documentation used to verify funds to close and reserves (bank statements, etc.)
  • Miscellaneous credit documentation (gift letter, source of funds documentation, proof of sale of prior residence, proof of payoff of debts, tax returns to support rental income, etc.)
  • Sales Contract and all addendums
  • Fannie Mae Appraisal (Form 1004, 1073, 1025,219 or 2055 as appropriate) with all addendums and attachments
  • Miscellaneous property documentation (well and septic certifications, maintenance agreements, final inspection, etc.)
  • PUD or condo eligibility documentation, if applicable
  • HUD-1 Settlement Statement or Closing Disclosure
  • Home Buyer Education Certificate and Worksheet if Community Home Buyer Product
  • Final Truth-in-Lending disclosures, including Itemization of Amount Financed or Loan Estimate
  • Settlement/Closing/Escrow Instructions
  • Discount Point Worksheet, if applicable
  • Conventional Prepayment Penalty Worksheet, if applicable
  • RESPA Affiliated Business Disclosure, if applicable
  • Borrower’s Choice of Attorney Form, if applicable
  • Legible mortgage payment record
  • Buy down schedule (Form 305D), if applicable
  • Assumption documents, if applicable
  • Current hazard insurance policy Current flood insurance policy and life of loan flood
  • Certificate of occupancy, if applicable
  • Note
  • FHA/VA/MI Certificate, if applicable
  • Recorded mortgage instrument with all applicable riders
  • Un-recorded assignment in recordable form
  • Any intervening assignments, recorded or unrecorded
  • Complete mortgagee's title policy with all endorsements
  • Survey, if applicable
  • Fannie Mae Form 1068 or 1069 for cash; Form 2005 for MBS/MRS HUD-1 Settlement Statement
  • Original commitment for title insurance, title opinion or abstract of title
  • Collection history/notes

Additional agreements / contract could be required depending on the basis of the dispute:

  • Master agreement
  • MBS Pool Purchase Contract
  • Any pilot agreements
  • Indemnification agreement
  • Repurchase agreement
  • Resolution agreement
  • Loss share or recourse agreement
  • Acknowledgement agreement
  • 629 form
  • Consent to servicing transfer
  • Servicing directives
  • Any other agreements that may have been entered into between the responsible party and Fannie Mae

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