Servicing Guide

Published September 9, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

APPEAL AND INDEPENDENT DISPUTE RESOLUTION PROCESSES- Introduction 08/17/2016

Under certain circumstances, Fannie Mae may require a seller or servicer (the current servicer or prior servicer) or other party responsible for the selling representations and warranties or servicing duties or obligations that is responsible for the alleged defect identified in the demand (“lender”) to repurchase a mortgage loan or acquired property, remit a make whole payment (if the property has been liquidated) or to pay an indemnification demand as a result of a breach of the Lender Contract. The following briefly lists the options and processes that are in place to resolve all such demands:

  • The lender complies with the demand and either remits the amount of the indemnification demand, repurchases the loan or property, or remits the make whole payment.
  • Fannie Mae allows the lender to correct certain, breaches in the time and manner described in the Lender Contract.
  • Fannie Mae may elect to enter into a repurchase alternative with the lender.
  • The lender may appeal the demand.
  • If the first appeal is denied and the lender has additional material information, the lender may submit a second appeal.
  • If all appeals are denied, the lender may initiate the impasse process.
  • If the impasse process does not resolve the demand, the lender may initiate the management escalation process.
  • If the management escalation process does not resolve the demand, the lender may initiate the Independent Dispute Resolution process.

The purpose of this document is to describe the steps and legal requirements involved in the appeal, impasse, management escalation, and Independent Dispute Resolution processes. It is intended for use by any responsible party to thesedemands, be it a lender, servicer, or Fannie Mae. The document is incorporated by reference into both the Fannie Mae Selling Guide and Servicing Guide and, as a result, is part of the Lender Contract.

Refer to the Selling and Servicing Guides for additional information about the options or steps listed above that are not covered by this document.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.