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Servicing Guide

Published September 9, 2020

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APPEAL AND INDEPENDENT DISPUTE RESOLUTION PROCESSES- Contents (08/17/2016)

Contents

INTRODUCTION

PART A. APPEAL, IMPASSE, AND MANAGEMENT ESCALATION PROCESSES

Section 1.0 Appeal Process
Section 2.0 Impasse and Management Escalation Processes for Demands

PART B. INDEPENDENT DISPUTE RESOLUTION (IDR) PROCESS

Section 1.0 Parties Involved in IDR

Section 1.1. IDR Program Administrator
Section 1.2. Neutrals
Section 1.3. Subject Matter Experts
Section 1.4. Parties Eligible to Initiate IDR

Section 2.0 IDR Process and Timelines

Section 2.1. Initiation of IDR
Section 2.2. Selection of Neutral
Section 2.3. Administrative Telephone Conference Call
Section 2.4. Case File Package
Section 2.5. Issues Prior to Hearing
Section 2.6 Scheduling Call
Section 2.7 Hearing
Section 2.8. Post-Hearing Briefing

Section 3.0 Award

Section 3.1. Compliance with Award
Section 3.2. Miscellaneous

Section 4.0 Fees

Section 4.1. Payment of IDR Administrative Fee and Neutral Retainer
Section 4.2. Payment of Subject Matter Experts
Section 4.3. Payment of Cost and Fee Award

Section 5.0 Confidentiality

Section 6.0 Expanded Proceedings

Section 6.1. General
Section 6.2. Process

Section 7.0 Definitions

APPENDIX A: CASE FILE PACKAGE CONTENT

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