Servicing Guide

Published November 10, 2020

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APPEAL AND INDEPENDENT DISPUTE RESOLUTION PROCESSES- Contents (08/17/2016)

Contents

INTRODUCTION

PART A. APPEAL, IMPASSE, AND MANAGEMENT ESCALATION PROCESSES

  • Section 1.0 Appeal Process
  • Section 2.0 Impasse and Management Escalation Processes for Demands

PART B. INDEPENDENT DISPUTE RESOLUTION (IDR) PROCESS

Section 1.0 Parties Involved in IDR

  • Section 1.1. IDR Program Administrator
  • Section 1.2. Neutrals
  • Section 1.3. Subject Matter Experts
  • Section 1.4. Parties Eligible to Initiate IDR

Section 2.0 IDR Process and Timelines

  • Section 2.1. Initiation of IDR
  • Section 2.2. Selection of Neutral
  • Section 2.3. Administrative Telephone Conference Call
  • Section 2.4. Case File Package
  • Section 2.5. Issues Prior to Hearing
  • Section 2.6 Scheduling Call
  • Section 2.7 Hearing
  • Section 2.8. Post-Hearing Briefing

Section 3.0 Award

  • Section 3.1. Compliance with Award
  • Section 3.2. Miscellaneous

Section 4.0 Fees

  • Section 4.1. Payment of IDR Administrative Fee and Neutral Retainer
  • Section 4.2. Payment of Subject Matter Experts
  • Section 4.3. Payment of Cost and Fee Award 

Section 5.0 Confidentiality

Section 6.0 Expanded Proceedings

  • Section 6.1. General
  • Section 6.2. Process

Section 7.0 Definitions

APPENDIX A: CASE FILE PACKAGE CONTENT

 

 

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