Servicing Guide

Published September 9, 2020

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What is the timeline for receiving the result of a BPO or appraisal ordered via SMDU?

Typically, the BPO or appraisal will be delivered in 10 calendar days or less, but it will vary based on the time needed to coordinate access to the property. In general, delays are caused by the following:

  1. Unresponsive Borrower/Delayed scheduling for access
  2. Rural Properties
  3. No/Limited Comparable Properties

Servicers should remember to check the Messages on the Valuation tab within SMDU for any possible status updates. For additional assistance related to valuation delays, servicers also have the option to email mi_terminations_escalations@fanniemae.com.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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