Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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F-4-01: References to Fannie Mae's Website (09/11/2019)

This topic contains a list of documents that are referenced in this Guide and posted on Fannie Mae's website. The servicer must obtain the documents listed below from Fannie Mae's website (or any successor site).

Document Name Location
Allowable Foreclosure Attorney Fees Exhibit https://www.fanniemae.com/content/guide_exhibit/allowable-attorney-trustee-foreclosure-fees.pdf
Allowable Bankruptcy Attorney Fees Exhibit https://www.fanniemae.com/content/guide_exhibit/allowable-bankruptcy-attorney-fees.pdf
Appeal and Independent Dispute Resolution Processes https://www.fanniemae.com/content/tool/appeal-and-independent-dispute-resolution-processes.pdf
Approved Mortgage Insurers and Related Identifiers https://www.fanniemae.com/content/tool/approved-mortgage-insurers-related-identifiers.pdf
Asset Management Network (AMN) https://www.fanniemae.com/singlefamily/asset-management-network
Bankruptcy Cramdown Template https://www.fanniemae.com/content/tool/bankruptcy-cramdown-template.xls
Bankruptcy Notification Template https://www.fanniemae.com/content/tool/bankruptcy-notification-template.xlsx
CRS User Guide https://www.fanniemae.com/content/user_guide/cash-remittance-system-user-guide.pdf
Elimination/Rescission Request Template https://www.fanniemae.com/content/tool/elimination-rescission-request-template.xlsx
Evaluation Notices https://www.fanniemae.com/content/guide_exhibit/evaluation-model-clauses.doc
Fannie Mae Connect https://www.fanniemae.com/singlefamily/fannie-mae-connect
Fannie Mae Guide Forms https://www.fanniemae.com/singlefamily/selling-servicing-guide-forms
Fannie Mae Legal Documents https://www.fanniemae.com/singlefamily/legal-documents
Fannie Mae Single-Family Reverse Mortgage Loan Servicing Manual https://www.fanniemae.com/content/guide/reverse-mortgage-loan-servicing-manual.pdf
Fannie Mae Standard Modification Interest Rate https://www.fanniemae.com/content/guide_exhibit/fannie-mae-standard-modification-interest-rate.pdf
Flex Modification Solicitation Cover Letters https://www.fanniemae.com/content/guide_exhibit/flex-modification-solicitation-cover-letters.doc
Forbearance Exception Request Template https://www.fanniemae.com/content/tool/servicer-forbearance-extension-template.xls
Foreclosure Time Frames and Compensatory Fee Allowable Delays Exhibit https://www.fanniemae.com/content/guide_exhibit/foreclosure-timeframes-compensatory-fees-allowable-delays.pdf
HomeSaver Solutions™ Network https://www.fanniemae.com/singlefamily/technology-manager
Independent Dispute Resolution Retainer Agreement https://www.fanniemae.com/content/tool/idr-retainer-agreement.pdf
Investor Reporting Manual https://www.fanniemae.com/content/guide/investor-reporting-manual.pdf
Lender Record Information https://mortgagebusinesstech.efanniemae.com/LRI/control
Loan Quality Connect https://www.fanniemae.com/singlefamily/loan-quality-connect
Managing Default-Related Legal Services https://www.fanniemae.com/singlefamily/delinquency-management-default-prevention
Property Preservation Matrix and Reference Guide https://www.fanniemae.com/content/tool/property-preservation-matrix.pdf
Requirements for Document Custodians https://www.fanniemae.com/content/eligibility_information/document-custodians-requirements.pdf
Standard ARM Plan Matrix https://www.fanniemae.com/content/eligibility_information/arm-matrix.pdf
STAR Reference Guide https://www.fanniemae.com/content/tool/star-reference-guide.pdf
Valuation Management System (VMS) https://www.fanniemae.com/singlefamily/valuation-management-system#
VMS User Setup Template https://www.fanniemae.com/content/forms/vms-user-setup-template.xlsx
VMS Valuation Order Template https://www.fanniemae.com/content/forms/vms-order-template.xlsx

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