Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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F-4-01: References to Fannie Mae's Website (09/11/2019)

This topic contains a list of documents that are referenced in this Guide and posted on Fannie Mae's website. The servicer must obtain the documents listed below from Fannie Mae's website (or any successor site).

Document Name Location
Allowable Foreclosure Attorney Fees Exhibit
Allowable Bankruptcy Attorney Fees Exhibit
Appeal and Independent Dispute Resolution Processes
Approved Mortgage Insurers and Related Identifiers
Asset Management Network (AMN)
Bankruptcy Cramdown Template
Bankruptcy Notification Template
CRS User Guide
Elimination/Rescission Request Template
Evaluation Notices
Fannie Mae Connect
Fannie Mae Guide Forms
Fannie Mae Legal Documents
Fannie Mae Single-Family Reverse Mortgage Loan Servicing Manual
Fannie Mae Standard Modification Interest Rate
Flex Modification Solicitation Cover Letters
Forbearance Exception Request Template
Foreclosure Time Frames and Compensatory Fee Allowable Delays Exhibit
HomeSaver Solutions™ Network
Independent Dispute Resolution Retainer Agreement
Investor Reporting Manual
Lender Record Information
Loan Quality Connect
Managing Default-Related Legal Services
Property Preservation Matrix and Reference Guide
Requirements for Document Custodians
Standard ARM Plan Matrix
STAR Reference Guide
Valuation Management System (VMS)
VMS User Setup Template
VMS Valuation Order Template

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