Guide Resources
For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.
Customers Recommend Ask Poli
AskPoliIf you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
Download PDF Guide
You can also download the printable ~800 page PDF, which include links.
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Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log
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Chapter F-1, Servicing Guide Procedures
- F-1-01, Servicing ARM Loans
- F-1-02, Escrow, Taxes, Assessments, and Insurance
- F-1-03, Establishing and Implementing Custodial Accounts
- F-1-04, Evaluating a Request for the Release, or Partial Release, of Property Securing a Mortgage Loan
- F-1-05, Expense Reimbursement
- F-1-06, Filing an MI Claim for a Liquidated Mortgage Loan or Acquired property
- F-1-07, Handling Property Forfeitures and Seizures
- F-1-08, Managing Foreclosure Proceedings
- F-1-09, Processing Mortgage Loan Payments and Payoffs
- F-1-10, Obtaining and Executing Legal Documents
- F-1-11, Post-Delivery Servicing Transfers
- F-1-12, Preparing to Implement a Workout Option
- F-1-13, Processing a Fannie Mae Cap and Extend Modification for Disaster Relief
- F-1-14, Processing a Fannie Mae Mortgage Release (Deed-In-Lieu of Foreclosure)
- F-1-15, Processing a Fannie Mae Short Sale
- F-1-16, Processing a Government Mortgage Loan Modification
- F-1-17, Processing a Repayment Plan
- F-1-18, Processing a Transfer of Ownership
- F-1-19, Processing a Workout Incentive Fee
- F-1-20, Processing Military Indulgence
- F-1-21, Remitting and Accounting to Fannie Mae
- F-1-22, Reporting a Delinquent Mortgage Loan via Fannie Mae's Servicing Solutions System
- F-1-23, Reporting a Workout Option via Fannie Mae's Servicing Solutions System
- F-1-24, Reporting to Third Parties
- F-1-25, Requesting Fannie Mae's Approval via Fannie Mae's Servicing Solutions System
- F-1-26, Reclassifying or Voluntary Repurchasing an MBS Mortgage Loan
- F-1-27, Servicing eMortgages
- F-1-28, Processing a Fannie Mae Flex Modification
- F-1-29, Reviewing a Transfer of Ownership for Credit and Financial Capacity
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Chapter F-2, Exhibits
- F-2-01, Bankruptcy Referral and Completion Timelines
- F-2-02, Incentive Fees for Workout Options
- F-2-03, Compensatory Fee Calculation Examples
- F-2-04, Firm Minimum Requirements
- F-2-05, Historical Yield Differential Adjustment Provisions
- F-2-06, Mortgage Insurer Delegations for Workout Options
- F-2-07, Mortgage Insurer Contact Information for MI Disclosure Instructions and Release Forms
- F-2-08, Reporting the Principal Amount for Modified Mortgage Loans with Principal Forbearance
- F-2-09, Servicing Fees for MBS Mortgage Loans
- F-2-10, Servicing Fees for Portfolio Mortgage Loans
- F-2-11, Fannie Mae’s Workout Hierarchy
- Chapter F-3, Glossary
- Chapter F-4, Servicing Guide Resources
- Chapter F-5, Servicing Guide Change Control Log
Customers Recommend Ask Poli
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
Launch Ask PoliGuide Resources
For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.
F-2-10, Servicing Fees for Portfolio Mortgage Loans
AskPoli
Customers Recommend Ask Poli
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
Guide Resources
For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.
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