Servicing Guide

Published November 10, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

How should a government loan modification be reported to Fannie Mae?

The following table outlines the requirements to report a government mortgage loan modification to Fannie Mae.   

Step Servicer Action
1

Obtain a signed mortgage loan modification agreement from the borrower(s) and any co-makers or endorsers of the note.

2

Have its authorized representative sign the completed mortgage loan modification agreement to indicate the servicer’s approval of the mortgage loan modification or extension.

3

Submit the information pertaining to the mortgage loan modification as a case in Fannie Mae’s servicing solutions system, and upload the executed mortgage loan modification agreement.

Note: If Fannie Mae notifies the servicer of any discrepancies between the information entered into Fannie Mae’s servicing solutions system and Fannie Mae’s investor reporting system, continue with steps 4 and 5.

4

Work with Fannie Mae to identify the proper corrective action required to resolve the issue(s).

If the servicer determines that… Then the servicer must...

the data entered into Fannie Mae’s servicing solutions system was incorrect

  • cancel the case in Fannie Mae’s servicing solutions system,

  • correct the data, and

  • resubmit a case via Fannie Mae’s servicing solutions system.

the data reported through the LAR was inaccurate

submit a corrected LAR.

5

Notify Fannie Mae when it has completed the appropriate corrective action.

Note: Fannie Mae will then resolve the error in its investor reporting system. The servicer can confirm that the investor reporting system accurately applied the modified terms after the error is resolved.

For more information please see Servicing Guide F-1-23: Reporting a Workout Option via Fannie Mae’s Servicing Solutions System.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.