Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

Do we need to notify Fannie Mae if there is a death of one of the borrowers on the mortgage note?

No, servicers are not required to report the death of a borrower to Fannie Mae unless the borrower is delinquent. When reporting delinquency of a deceased borrower to Fannie Mae, the servicer should report the following code:





Death of Borrower

The delinquency is attributable to the death of the borrower.

For more information, please see Servicing Guide section: F-1-22: Reporting a Delinquent Mortgage Loan via Fannie Mae’s Servicing Solutions System 

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing

Try Ask Poli

Related Articles

Is there a delinquency status code hierarchy and are there definitions available?

Each of the delinquency status codes in the following tables can be applied to a given mortgage loan at any point in the delinquency process. The codes...

Read more

What record layout should be used for the delinquent mortgage loan file extract? 

The record layout detailed in the following table must be used for the delinquent mortgage loan file extract.  # Data Element Position Format...

Read more

What are the requirements for correcting delinquency status exceptions?

On approximately the third calendar day of each month, Fannie Mae will provide the following reports related to invalid and illogical reporting of...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to