Servicing Guide

Published September 9, 2020

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What are the requirements for correcting delinquency status exceptions?

On approximately the third calendar day of each month, Fannie Mae will provide the following reports related to invalid and illogical reporting of delinquency status and reason codes: 

  • Delinquency Exception Summary Report-summarizes the types of exceptions for a particular servicer, and 
  • Delinquency Exception Details Report-provides the loan level details for the various exceptions. 

The following table outlines the actions that the servicer must take to reconcile any exceptions identified by Fannie Mae. 

Step Servicer Action
1

Obtain and review the report.

2

Determine the appropriate corrections to resolve each exception.

3

By the 10th calendar day of the month in which the exception report was issued, make corrections through Fannie Mae’s servicing solutions system.

4

On the 11th calendar day of the month, receive from Fannie Mae

  • an updated final exception report, and

  • a summary of what was reported during the month.

5

Use the final exception reports to reconcile the information on its systems.

For more information please see Servicing Guide F-1-22, Reporting a Delinquent Mortgage Loan via Fannie Mae’s Servicing Solutions System. 

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