Servicing Guide

Published September 9, 2020

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What are the procedures for requesting the original note from the document custodian?

The servicer must provide the law firm with either a copy or the original note at the time of referral, in accordance with E-1.1-02, Required Referral Documents.The servicer must send a Request for Release/Return of Documents (Form 2009) to the document custodian to obtain the proper documents.  

The servicer must return the loan file to the custodian when it is no longer needed.

For more information please see Servicing Guide F-1-10, Obtaining and Executing Legal Documents.

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