Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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How do I report a loan payoff to Fannie Mae?

The servicer must code the payoff as Action Code 60 when it next reports a Transaction Type 96 (LAR) to Fannie Mae through Fannie Mae’s investor reporting system.

For more information please see: F-1-09: Processing Mortgage Loan Payments and Payoffs and Investor Reporting Manual Chapter 2-04, Reporting Specific Payment Transactions to Fannie Mae

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