Servicing Guide

Published September 9, 2020

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What actions must be taken when notified by a party other than law enforcement about illegal drug activity on a property?

If the servicer is notified, by a party other than law enforcement, of a possible connection between illegal drug activity and a specific property, the servicer must take action in accordance with D1-6-03, Handling Property Forfeitures and Seizures.

When the servicer receives information about activity from a source other than a law enforcement official, such as a neighbor, the servicer must take the actions described in the following table. 

Servicer Action
 

Promptly call the Asset Removal Team in the closest DEA office.

 

Disclose to the DEA the information permitted under state or federal law applicable to the situation.

 

Maintain in the mortgage loan servicing file the following records:

  • the office contacted,

  • the name of the DEA representative with whom the servicer spoke,

  • the date of the contact, and

  • any other relevant details.

 

Promptly contact its Fannie Mae Servicing Representative (see F-4-03, List of Contacts) and provide the following information:

  • the type of information that was received from the contacting source,

  • the source of the information,

  • the DEA regional office that the servicer contacted,

  • the specific DEA representative that the servicer contacted, and

  • any other relevant details.

 

If any information is requested, follow the appropriate procedure for responding when contacted by DOJ representatives.

For more information please see Servicing Guide F-1-07, Handling Property Forfeitures and Seizures. 

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