Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

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F-1-01, Servicing ARM Loans

F-1-02, Escrow, Taxes, Assessments, and Insurance

F-1-03, Establishing and Implementing Custodial Accounts

F-1-04, Evaluating a Request for the Release, or Partial Release, of Property Securing a Mortgage Loan

F-1-05, Expense Reimbursement

F-1-06, Filing an MI Claim for a Liquidated Mortgage Loan or Acquired property

F-1-07, Handling Property Forfeitures and Seizures

F-1-08, Managing Foreclosure Proceedings

F-1-09, Processing Mortgage Loan Payments and Payoffs

F-1-10, Obtaining and Executing Legal Documents

F-1-11, Post-Delivery Servicing Transfers

F-1-12, Preparing to Implement a Workout Option

F-1-13, Processing a Fannie Mae Cap and Extend Modification for Disaster Relief

F-1-14, Processing a Fannie Mae Mortgage Release (Deed-In-Lieu of Foreclosure)

F-1-15, Processing a Fannie Mae Short Sale

F-1-16, Processing a Government Mortgage Loan Modification

F-1-17, Processing a Repayment Plan

F-1-18, Processing a Transfer of Ownership

F-1-19, Processing a Workout Incentive Fee

F-1-20, Processing Military Indulgence

F-1-21, Remitting and Accounting to Fannie Mae

F-1-22, Reporting a Delinquent Mortgage Loan via Fannie Mae's Servicing Solutions System

F-1-23, Reporting a Workout Option via Fannie Mae's Servicing Solutions System

F-1-24, Reporting to Third Parties

F-1-25, Requesting Fannie Mae's Approval via Fannie Mae's Servicing Solutions System

F-1-26, Reclassifying or Voluntary Repurchasing an MBS Mortgage Loan

F-1-27, Servicing eMortgages

F-1-28, Processing a Fannie Mae Flex Modification

F-1-29, Reviewing a Transfer of Ownership for Credit and Financial Capacity

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