Servicing Guide

Published September 9, 2020

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Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

Customers Recommend Ask Poli

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Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

F-1-01, Servicing ARM Loans

F-1-02, Escrow, Taxes, Assessments, and Insurance

F-1-03, Establishing and Implementing Custodial Accounts

F-1-04, Evaluating a Request for the Release, or Partial Release, of Property Securing a Mortgage Loan

F-1-05, Expense Reimbursement

F-1-06, Filing an MI Claim for a Liquidated Mortgage Loan or Acquired property

F-1-07, Handling Property Forfeitures and Seizures

F-1-08, Managing Foreclosure Proceedings

F-1-09, Processing Mortgage Loan Payments and Payoffs

F-1-10, Obtaining and Executing Legal Documents

F-1-11, Post-Delivery Servicing Transfers

F-1-12, Preparing to Implement a Workout Option

F-1-13, Processing a Fannie Mae Cap and Extend Modification for Disaster Relief

F-1-14, Processing a Fannie Mae Mortgage Release (Deed-In-Lieu of Foreclosure)

F-1-15, Processing a Fannie Mae Short Sale

F-1-16, Processing a Government Mortgage Loan Modification

F-1-17, Processing a Repayment Plan

F-1-18, Processing a Transfer of Ownership

F-1-19, Processing a Workout Incentive Fee

F-1-20, Processing Military Indulgence

F-1-21, Remitting and Accounting to Fannie Mae

F-1-22, Reporting a Delinquent Mortgage Loan via Fannie Mae's Servicing Solutions System

F-1-23, Reporting a Workout Option via Fannie Mae's Servicing Solutions System

F-1-24, Reporting to Third Parties

F-1-25, Requesting Fannie Mae's Approval via Fannie Mae's Servicing Solutions System

F-1-26, Reclassifying or Voluntary Repurchasing an MBS Mortgage Loan

F-1-27, Servicing eMortgages

F-1-28, Processing a Fannie Mae Flex Modification

F-1-29, Reviewing a Transfer of Ownership for Credit and Financial Capacity


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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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