Have Servicing Questions? Ask Poli

AskPoli

Fannie Mae customers! Get answers to your Servicing Guide & policy questions with Fannie Mae's AI-powered search tool.

Launch Ask Poli for Servicers  

Guide Resources

Access forms, announcements, lender letters, notices, and more to stay current on our servicing policies.

View Resources  

Browse

Servicing Guide Procedures, Exhibits, and Quick Reference Materials

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

F-1-01, Servicing ARM Loans

F-1-02, Escrow, Taxes, Assessments, and Insurance

F-1-03, Establishing and Implementing Custodial Accounts

F-1-04, Evaluating a Request for the Release, or Partial Release, of Property Securing a Mortgage Loan

F-1-05, Expense Reimbursement

F-1-06, Filing an MI Claim for a Liquidated Mortgage Loan or Acquired property

F-1-07, Handling Property Forfeitures and Seizures

F-1-08, Managing Foreclosure Proceedings

F-1-09, Processing Mortgage Loan Payments and Payoffs

F-1-10, Obtaining and Executing Legal Documents

F-1-11, Post-Delivery Servicing Transfers

F-1-12, Preparing to Implement a Workout Option

F-1-13, Processing a Fannie Mae Mortgage Release (Deed-In-Lieu of Foreclosure)

F-1-14, Processing a Fannie Mae Short Sale

F-1-15, Processing a Government Mortgage Loan Modification

F-1-16, Processing a Repayment Plan

F-1-17, Processing a Transfer of Ownership

F-1-18, Processing a Workout Incentive Fee

F-1-19, Processing Military Indulgence

F-1-20, Remitting and Accounting to Fannie Mae

F-1-21, Reporting a Delinquent Mortgage Loan via Fannie Mae's Servicing Solutions System

F-1-22, Reporting a Workout Option via Fannie Mae's Servicing Solutions System

F-1-23, Reporting to Third Parties

F-1-24, Requesting Fannie Mae's Approval via Fannie Mae's Servicing Solutions System

F-1-25, Reclassifying or Voluntary Repurchasing an MBS Mortgage Loan

F-1-26, Servicing eMortgages

F-1-27, Processing a Fannie Mae Flex Modification

F-1-28, Reviewing a Transfer of Ownership for Credit and Financial Capacity


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.