Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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When should I file an expense reimbursement claim?

Servicers must be familiar with Servicing Guide E-5-01, Requesting Reimbursement for Expenses before submitting requests for expense reimbursement.  In accordance with this topic’s requirements, the servicer must request reimbursement for advances it has made for property taxes, insurance premiums, applicable HOA dues, and other out of pocket expenses by submitting a request for expense reimbursement.

Fannie Mae will allow the servicer to submit requests for reimbursement as soon as possible after incurring an expense. When multiple requests for reimbursement are submitted in connection with the same mortgage loan, the servicer must submit its final request for expense reimbursement for expenses incurred during the disposition process within 60 days of the applicable milestone.   

For conventional mortgage loans, the applicable milestone is 60 days after:

For government mortgage loans, the applicable milestone is 60 days after the date the final FHA, VA, or RD claim proceeds are submitted to Fannie Mae.

Note: If the servicer submits a request for reimbursement of advances after the date Fannie Mae specifies for the submission of the final request for expense reimbursement, Fannie Mae will deny the request.

The servicer must follow the procedures in F-1-05, Expense Reimbursement, for all reimbursement requests.

In addition, the Fannie Mae Servicer Expense Reimbursement Job Aid provides instructions and other information on filing initial and supplemental claims (see General Information, Initial and Supplemental Claims). Fannie Mae does not limit the number of supplemental claims a servicer may file.

Servicers are responsible for monitoring the status of properties using the web-based application called the Asset Management Network (AMN) system for each milestone and ensuring all claims are submitted timely. The Asset Management Network (AMN) system is a web-based application which allows servicers to monitor the status of properties. The REO Sale Date or Disposition Event Date is the date a property was sold via a direct sale, third party sale or short sale.

NOTE: All claims submitted more than 60 days after the above described milestones may be denied for late claim filing.  

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