Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What items must be included in the REOgram?

The REOgram must include the items listed in the following table. 

Required elements of the REOgram Required elements of the REOgram

The servicer's name and address, its nine-digit Fannie Mae servicer number, and the name and telephone number of its contact person.


Evidence the subordinate lienholder has recorded the release of the subordinate lien in connection with an REOgram related to a Mortgage Release by providing all of the following:

  • the county and date of recordation,

  • book,

  • page, and

  • document number, if applicable, in the comments field of the REOgram.


Fannie Mae's loan number.


The servicer's mortgage identification number.


Lien type (first or second).


Loan type (conventional or RD).


Loan origination date.


An indication of whether a property insurance claim is pending.


Type of property (single-family, two- to four-unit, or unit in a condo, PUD, or co-op project).


The property address including:

  • house or unit number;

  • street name, city, county, state, and ZIP code; and

  • the property’s legal description (including the tax parcel identification).


LPI date and the UPB.


The manufactured housing identification.


Occupancy status—vacant, owner- occupied, or tenant-occupied.

If the mortgage loan is secured by an investment property, it is very important to provide all available information, including number of units, occupancy status, names of any tenants, rental income, lease amounts, etc.


Date of the foreclosure sale (or date the court’s order was entered on the docket if there was no sale); or the Fannie Mae’s servicing solutions system closing date for an REOgram related to a Mortgage Release.


The expiration date of any applicable redemption period.


The name of the original appraiser, the date of the appraisal, and the appraised value.


The name and contact information of the law firm that handled the foreclosure.


Date of last property inspection.


MI information including:

  • insurer's name,

  • Fannie Mae's two-digit identification code for the mortgage insurer,

  • name and telephone number of the mortgage insurer's contact person,

  • certificate number,

  • type of coverage,

  • coverage percentage, and

  • the claim status and amount.


If Fannie Mae's mortgage loan is in a second lien position, appropriate information about the first lien mortgage loan, including:

  • name of the first lien mortgage loan servicer,

  • an indication of whether Fannie Mae has an ownership interest in the first lien mortgage loan,

  • the mortgage insurer's name and the percent of coverage it provides,

  • the UPB,

  • the LPI date, and

  • the amount of the advances the second lien mortgage loan servicer has made against the first lien mortgage loan.

For more information please see: E-4.1-01: Notifying Fannie Mae of an Acquired Property 

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