Servicing Guide

Published November 10, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

What items must be included in the REOgram?

The REOgram must include the items listed in the following table. 

Required elements of the REOgram Required elements of the REOgram
 

The servicer's name and address, its nine-digit Fannie Mae servicer number, and the name and telephone number of its contact person.

 

Evidence the subordinate lienholder has recorded the release of the subordinate lien in connection with an REOgram related to a Mortgage Release by providing all of the following:

  • the county and date of recordation,

  • book,

  • page, and

  • document number, if applicable, in the comments field of the REOgram.

 

Fannie Mae's loan number.

 

The servicer's mortgage identification number.

 

Lien type (first or second).

 

Loan type (conventional or RD).

 

Loan origination date.

 

An indication of whether a property insurance claim is pending.

 

Type of property (single-family, two- to four-unit, or unit in a condo, PUD, or co-op project).

 

The property address including:

  • house or unit number;

  • street name, city, county, state, and ZIP code; and

  • the property’s legal description (including the tax parcel identification).

 

LPI date and the UPB.

 

The manufactured housing identification.

 

Occupancy status—vacant, owner- occupied, or tenant-occupied.

If the mortgage loan is secured by an investment property, it is very important to provide all available information, including number of units, occupancy status, names of any tenants, rental income, lease amounts, etc.

 

Date of the foreclosure sale (or date the court’s order was entered on the docket if there was no sale); or the Fannie Mae’s servicing solutions system closing date for an REOgram related to a Mortgage Release.

 

The expiration date of any applicable redemption period.

 

The name of the original appraiser, the date of the appraisal, and the appraised value.

 

The name and contact information of the law firm that handled the foreclosure.

 

Date of last property inspection.

 

MI information including:

  • insurer's name,

  • Fannie Mae's two-digit identification code for the mortgage insurer,

  • name and telephone number of the mortgage insurer's contact person,

  • certificate number,

  • type of coverage,

  • coverage percentage, and

  • the claim status and amount.

 

If Fannie Mae's mortgage loan is in a second lien position, appropriate information about the first lien mortgage loan, including:

  • name of the first lien mortgage loan servicer,

  • an indication of whether Fannie Mae has an ownership interest in the first lien mortgage loan,

  • the mortgage insurer's name and the percent of coverage it provides,

  • the UPB,

  • the LPI date, and

  • the amount of the advances the second lien mortgage loan servicer has made against the first lien mortgage loan.

For more information please see: E-4.1-01: Notifying Fannie Mae of an Acquired Property 

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.