Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

Can a partial reinstatement be accepted for a mortgage loan where foreclosure proceedings had already begun?

The servicer is authorized to accept a borrower's request for a partial reinstatement if the borrower would qualify for a workout option after application of the partial reinstatement funds. See D2-3, Fannie Mae’s Home Retention and Liquidation Workout Options for additional information on available workout options.

See also C-3-01, Responsibilities Related to Remitting P&I Funds to Fannie Mae for additional information. The servicer must follow the procedures in F-1-21, Remitting and Accounting to Fannie Mae.

For application of partial reinstatement funds from an HFA HHF reinstatement program, see D2-3.1-05, Interacting with Housing Finance Agencies and Hardest Hit Fund Programs.

For more information please see: E-3.2-08: Processing Reinstatements During Foreclosure 

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing

Try Ask Poli

Related Articles

E-3.2-08: Processing Reinstatements During Foreclosure (02/12/2020)

This topic contains the following: Accepting a Full Reinstatement During Foreclosure  Accepting a Partial Reinstatement During Foreclosure ...

Read more

Can a full reinstatement of a first or second lien mortgage loan be accepted after the foreclosure proceedings have begun?

The servicer must accept a full reinstatement of a first lien mortgage loan even if foreclosure proceedings have already begun. This is also true for a...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to