Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What actions must be taken if an HFA notifies the servicer that a borrower has been approved for HFA assistance under unemployment mortgage assistance?

If an HFA notifies the servicer that a borrower has been approved for HFA assistance under unemployment mortgage assistance or a reinstatement program, the servicer must not refer the mortgage loan to foreclosure or conduct a scheduled foreclosure sale for 45 days.  

The servicer may extend the suspension of foreclosure actions beyond 45 days, as necessary, to facilitate the processing of HHF program assistance, provided that

  • it continues to validate with the HFA that the borrower’s status has not changed,

  • the action is in compliance with its agreement with the HFA, and

  • it obtains Fannie Mae’s prior approval for any suspension beyond 60 days.

For additional information, see E-3.4-01, Suspending Foreclosure Proceedings for Workout Negotiations and D2-3.1-05, Interacting with Housing Finance Agencies and Hardest Hit Fund Programs.

For more information please see: E-3.2-07: Impact of HFA Engagement 

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E-3.2-07: Impact of HFA Engagement (11/12/2014)

If an HFA notifies the servicer that a borrower has been approved for HFA assistance under unemployment mortgage assistance or a reinstatement program,...

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