Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Should we continue to solicit the borrower for a workout even after the loan is referred to foreclosure?

When a conventional mortgage loan exceeds the 210th day of delinquency, the servicer is authorized to continue outreach efforts and to work with the borrower to develop and finalize a workout option. The following table provides the time frame within which the servicer must conclude outreach efforts.

If the secured property is located in a… Then the servicer’s solicitation efforts must conclude…

judicial state

60 days prior to foreclosure sale.

non-judicial state

30 days prior to foreclosure sale.

For more information please see: E-3.2-06: Conducting Borrower Outreach During Foreclosure.

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E-3.2-06: Conducting Borrower Outreach During Foreclosure (12/16/2015)

When a conventional mortgage loan exceeds the 210th day of delinquency, the servicer is authorized to continue outreach efforts and to work with the...

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