Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What actions must occur when a borrower has had multiple bankruptcy filings?

If the servicer’s records reflect other bankruptcy filings by the borrower, it must refer the case to a law firm immediately and ensure the referral is properly labeled as described in Additional Required Bankruptcy Referral Documents in E-1.1-02, Required Referral Documents. The servicer must ensure the law firm closely monitors the status of any case involving an abusive filer and prepares any pleadings that are appropriate.

For more information please see: E-2.3-01: Identifying Abusive Filers

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