Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

How does Fannie Mae define a case completion for a Chapter 13 bankruptcy?

Case completion for a Chapter 13 bankruptcy proceeding is defined as any of the following:

  • the termination of the automatic stay,
  • the case being dismissed or closed,
  • when the trustee abandons all interest in the secured property, or
  • when the Chapter 13 plan is confirmed.

For more information please see: E-2.2-04: Managing Chapter 13 Bankruptcies

Related Articles

What are the requirements for processing pre-petition and post-petition payments for a Chapter 13 Bankruptcy?

The servicer must monitor and separately account for all pre-petition and post-petition payments. If the payments are sent to the trustee, the servicer...

Read more

Once a Chapter 13 bankruptcy plan has been confirmed, what are the requirements for servicing the mortgage loan?

Once a Chapter 13 bankruptcy plan has been confirmed, the servicer must service the mortgage loan in accordance with the requirements listed in the...

Read more

When servicing a Chapter 13 bankruptcy, when is it required to ensure the attorney files an Objection to the Confirmation and/or a motion to dismiss the case?

If the terms of the Chapter 13 plan are unacceptable, and the borrower is not willing to amend the plan to adequately address the unacceptable provisions,...

Read more

What are the required timelines for completing a Chapter 13 bankruptcy?

The timelines for completing a Chapter 13 bankruptcy are described in the following table If the mortgage loan... Then the time frame for completing a...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to