Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What are the servicer general responsibilities when there is a mortgage loan involved in a Chapter 11 bankruptcy?

When servicing a mortgage loan involved in a Chapter 11 bankruptcy, the servicer must complete the actions described in the following table. 

The servicer must…

Refer a Chapter 11 case to a law firm within two weeks of the filing of the bankruptcy case and direct the attorney to file a Notice of Appearance.


Have the law firm review the proposed reorganization plan and the disclosure statement.


Ensure the law firm actively participates in the plan confirmation process and files an objection to any plan that attempts to modify Fannie Mae’s rights under the security instruments, or that is not otherwise in Fannie Mae’s best interest.

For more information please see: E-2.2-02: Managing Chapter 11 Bankruptcies

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