Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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E-2.1-02: Confirming Bankruptcy Information (11/12/2014)

Once the servicer determines that a borrower has filed bankruptcy, it must obtain confirmation and note in its bankruptcy tracking system all of the information shown in the following table.

Bankruptcy information the servicer must confirm and document in its file

Borrower’s name.


Bankruptcy case number.


Date of filing.


Chapter under which the bankruptcy was filed.


Court that has jurisdiction over the case.


Name of the presiding bankruptcy judge.

Within two weeks of a borrower filing for bankruptcy, the servicer must check its records for the mortgage loan to determine whether a previous bankruptcy has been filed. See E-2.3-01, Identifying Abusive Filers for additional information.

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