Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

E-2.1-01: General Servicing Requirements for Mortgage Loans Under Bankruptcy Protection (11/12/2014)

The following table provides general servicing requirements for all mortgage loans subject to an active bankruptcy.

When a borrower files for bankruptcy, the servicer must...

Take all actions that are necessary to protect Fannie Mae’s interests.


Report the initiation of bankruptcy proceedings in the first delinquency status information it transmits to Fannie Mae after it learns that the borrower has filed for bankruptcy (even if the mortgage loan payment is current). See Delinquency Status Code Hierarchy and Definitions in F-1-22, Reporting a Delinquent Mortgage Loan via Fannie Mae’s Servicing Solutions System for a list of delinquency status codes.


Ensure that appropriate follow-ups are scheduled and actions are taken in a timely manner to protect Fannie Mae’s interests.


Be able to provide Fannie Mae with documented evidence it took all required actions to mitigate a specific bankruptcy in a timely and appropriate manner.

Related Articles

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to