Servicing Guide

Published February 12, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

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E-2.1, Bankruptcy Proceedings in General

E-2.1-01, General Servicing Requirements for Mortgage Loans Under bankruptcy Protection
E-2.1-02, Confirming Bankruptcy Information
E-2.1-03, Suspending Debt Collection Efforts
E-2.1-04, Expected Service/Attorney Interaction During Bankruptcy Proceedings
E-2.1-05, Filing a Notice of Appearance and Sending Proper Notices
E-2.1-06, Reviewing Bankruptcy Reorganization Plans
E-2.1-07, Preparing and Filing a Proof of Claim
E-2.1-08, Monitoring Borrower Payments and Critical Dates
E-2.1-09, Identifying Workout Opportunities
E-2.1-10, Dealing with Delays in the Bankruptcy Process
E-2.1-11, Remitting P&I for MBS Mortgage Loans That Are Part of a Bankruptcy

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