Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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How does Fannie Mae define a "non-routine" litigation?

Non-routine” litigation generally consists of an action that, regardless of whether Fannie Mae is a party to the proceeding

  • seeks monetary damages against Fannie Mae, its officers, directors, or employees;
  • challenges the validity, priority, or enforceability of a Fannie Mae mortgage loan or seeks to impair Fannie Mae’s interest in an acquired property and the handling of which is not otherwise addressed in the Servicing Guide; or
  • presents an issue that may pose a significant legal or reputational risk to Fannie Mae.

For more information please see: E-1.3-01: General Servicer Responsibilities for Non-Routine Matters 

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