Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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E-1.1-03: Required Referral Data (11/12/2014)

The following table lists the information that must be sent to a law firm when a mortgage loan is referred for either bankruptcy or foreclosure proceedings.

The referral must include…

The following servicer information:

  • the servicer’s name, address, and Fannie Mae Identification Number; and

  • the servicer’s contact person’s name, telephone number, email address, and fax number.


The following property information:

  • the property address, and Tax Identification Number or assessor’s parcel number (if available);

  • the property type (single-family, condo, co-op, etc.);

  • the number of dwelling units;

  • occupancy status;

  • whether the property is owner-occupied or an investment property (if an investment property, provide all known information, including number of units, occupancy status, names of any tenants, rental income, lease amounts, etc.);

  • whether the property is Native American land (tribal trust, allotted, restricted fee, as applicable);

  • the name and telephone number of the management agent for a co-op project (if applicable); and

  • the name and telephone number of the HOA or condominium association (if applicable).


The following borrower information:

  • the borrower’s name and, if available, phone number(s) and email address;

  • the borrower’s mailing address (if different from property address);

  • the borrower’s Social Security number or Tax Identification Number; and

  • the borrower’s current military status (if any).


The following mortgage loan information:

  • the servicer’s Loan Identification and Fannie Mae Loan Number;

  • MERS MIN, if applicable;

  • lien priority (first or subordinate);

  • original mortgage loan amount;

  • current UPB and LPI date;

  • the total amount past due (reinstatement);

  • the total amount due (payoff);

  • itemization of fees, costs, and other charges;

  • brief servicing history for the last 12 months (including previous foreclosure referrals, workout attempts, and bankruptcies);

  • the name of the mortgage insurer (if applicable); and

  • any other important mortgage loan characteristics (such as HECM status, Texas Section 50(a)(6) loan, etc.).

In addition to all of the data elements previously mentioned in this topic, a referral to a law firm for bankruptcy proceedings will also require the following information:

  • bankruptcy case number;

  • bankruptcy jurisdiction;

  • date of the bankruptcy filing;

  • chapter under which the bankruptcy was filed;

  • any property valuation information;

  • breakdown of the monthly payment (principal, interest, and escrow deposits);

  • mortgage escrow analysis (showing any shortage or surplus); and

  • foreclosure case number, jurisdiction, and date the proceedings initiated.

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What information must be sent to a law firm when a mortgage loan is referred for either bankruptcy or foreclosure proceedings?

The following table lists the information that must be sent to a law firm when a mortgage loan is referred for either bankruptcy or foreclosure...

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