Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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When referring a mortgage loan to a law firm for default-related legal services, what happens if the required documentation is not submitted to the law firm within the required time-frame?

If the servicer fails to provide the appropriate documentation and information as part of the referral package, or does not respond within three business days to requests from the law firm for additional information or documents, Fannie Mae reserves the right to pursue any of its available remedies, which may include, but are not limited to, the following:

  • indemnification,
  • “make whole",
  • repurchase, or
  • compensatory fees.

For more information please see: E-1.1-02: Required Referral Documents.

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