Servicing Guide

Published September 9, 2020

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When referring a mortgage loan to a law firm for default-related legal services, what happens if the required documentation is not submitted to the law firm within the required time-frame?

If the servicer fails to provide the appropriate documentation and information as part of the referral package, or does not respond within three business days to requests from the law firm for additional information or documents, Fannie Mae reserves the right to pursue any of its available remedies, which may include, but are not limited to, the following:

  • indemnification,
  • “make whole",
  • repurchase, or
  • compensatory fees.

For more information please see: E-1.1-02: Required Referral Documents.
 

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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