Servicing Guide

Published September 08, 2021

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

D2-3.1-05: Interacting with Mortgage Assistance Fund Program Providers (07/14/2021)

The following table lists the servicer’s responsibilities with regard to handling funds provided on behalf of a borrower from a state or local government mortgage assistance fund program, such as those administered by an HFA or other designee.

The servicer must...
  Accept such funds on behalf of a borrower (i.e., treat as borrower-paid funds) provided that application of such funds does not impair Fannie Mae’s interests in the mortgage loan.
  Apply funds in accordance with
  Provide the necessary mortgage loan information to the mortgage assistance fund program provider and the eligible borrower to enable their participation in the program.
  Not deny or delay consideration of a borrower for a workout option pending approval for mortgage assistance.
  Cancel an active forbearance plan, an active repayment plan, a payment deferral that has not yet been completed, or a mortgage modification Trial Period Plan if the mortgage loan is fully reinstated as a result of mortgage assistance funds.
  Evaluate the borrower for a retention workout option in accordance with D2-3, Fannie Mae’s Home Retention and Liquidation Workout Options if the borrower requests additional assistance after the mortgage loan has been fully reinstated.

 

Note: If the borrower fails to qualify for a conventional mortgage loan modification due to the imminent default evaluation (see Evaluating a Borrower for Imminent Default for Conventional Mortgage Loan Modification Eligibility in D2-1-01, Determining if the Borrower’s Mortgage Payment is in Imminent Default for more information), the servicer must submit the case to Fannie Mae for review through Fannie Mae’s servicing solutions system.

 

  Attempt to contact the borrower and achieve QRPC in accordance with D2-2, Requirements for Contacting a Borrower to resolve the remaining delinquency if the funds do not fully reinstate the borrower’s mortgage loan.
  Refer to the following topics with regard to handling foreclosure activities:
  Be able to
  • readily identify on its servicing system any borrower who receives mortgage assistance from a mortgage assistance fund program provider, and

  • provide this information to Fannie Mae upon request.

 

Related Announcements

The following table provides references to Announcements that are related to this topic.

Announcements Issue Date
Announcement SVC-2021-04 July 14, 2021
Announcement SVC-2020-04 September 9, 2020
Announcement SVC-2017-08 September 13, 2017
Announcement SVC–2016–05 June 8, 2016
Announcement SVC-2015–12 September 9, 2015
Announcement SVC-2015–10 July 8, 2015
Announcement SVC-2015–07 May 20, 2015

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.