Servicing Guide

Published September 9, 2020

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Should collection and solicitation activities continue once we are notified that a borrower is conditionally approved for HHF assistance?

If an HFA notifies the servicer that a borrower is conditionally approved for HHF unemployment, modification, or reinstatement assistance, the servicer is authorized to cease collection and solicitation activities. If the servicer receives notice that a borrower’s approval status has changed, it must resume collection and solicitation activities as described in D2-2, Requirements for Contacting a Borrower.

For more information please see: D2-3.1-05: Interacting with Housing Finance Agencies and Hardest Hit Fund Programs.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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