Servicing Guide

Published October 14, 2020

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What is required when the borrower is on a forbearance plan and then receives acceptance to an unemployment assistance plan offered by an HFA?

The servicer must accept funds on behalf of a borrower from an unemployment assistance program either from an HFA or its third-party vendor, regardless of whether the mortgage loan is current or delinquent

If the borrower is currently participating in a forbearance plan and the borrower is accepted into an unemployment assistance program, the servicer must cancel the forbearance plan. If the borrower becomes eligible for additional assistance after the period of assistance provided by the HFA, the servicer must evaluate the borrower for a retention workout option in accordance with Chapter D2-3, Fannie Mae’s Home Retention and Liquidation Workout Options.

The servicer must follow the procedures in F-1-23, Reporting a Workout Option via Fannie Mae’s Servicing Solutions System to report the action to Fannie Mae.

For more information please see: D2-3.1-05: Interacting with Housing Finance Agencies and Hardest Hit Fund Programs.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

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