Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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D2-2-08: Interviewing Face-to-Face with a Borrower for Certain FHA and HUD Mortgage Loans (11/12/2014)

This topic contains information on interviewing face-to-face with a borrower for certain FHA and HUD mortgage loans.

The servicer must schedule, or attempt to schedule, a face-to-face interview with the borrower in accordance with applicable HUD servicing guidelines for the following types of mortgage loans:

  • FHA Section 248 first lien mortgage loans, and

  • HUD-guaranteed Section 184 mortgage loans.

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