Servicing Guide

Published September 9, 2020

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What information must be included in the written appeal of a mortgage loan modification Trial Period Plan denial?

For information on identifying an appeal of the denial of a mortgage loan modification Trial Period Plan, see Establishing Written Policies or Procedures in A4-1-01, Staffing, Training, Procedures, and Quality Control Requirements. The servicer must confirm that an appeal in connection with a complete BRP that satisfies these requirements is a written request for an appeal that includes the following:

  • borrower’s name,

  • property address, and

  • mortgage loan number.

The servicer must inform the borrower that he or she may submit any supporting documentation and specific appeal reason at the time the servicer is notified of the appeal.

For more information please see: D2-2-07, Resolving an Appeal of a Mortgage Loan Modification Trial Period Plan Denial for a Principal Residence

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