Servicing Guide

Published September 9, 2020

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What actions must the servicer take if it is determined that a borrower response package is incomplete?

A BRP is not considered complete if the borrower submits Form 710, or equivalent, that is

  • only partially completed,

  • not accompanied by all required income and hardship documentation, or

  • not accompanied by an executed IRS Form 4506T-EZ or IRS Form 4506-T under the circumstances described in this section above.

The servicer must send an Incomplete Information Notice including the items listed in the following table to the borrower no later than 5 business days from receipt of documentation from the borrower if the servicer determines that documentation is missing.

The Incomplete Information Notice must include...
 

A list of missing documents or information needed to begin an evaluation of the borrower for a workout option.

 

A toll-free number for the borrower to contact the servicer if the borrower has any questions.

 

A reference to the HUD website for HUD-approved counselors as a resource available to help the borrower complete the package.

 

A reminder that failure to submit all the required documentation or information may result in ineligibility for a workout option and the foreclosure proceedings will continue, including referral to foreclosure if the mortgage loan was not previously referred.

 

A statement that depending on the timing of when the necessary information or documentation is received, there is no guarantee of an evaluation for a workout option and suspension of foreclosure proceedings.

If the BRP is incomplete, the servicer is authorized to combine the Incomplete Information Notice with the acknowledgment of its receipt of the BRP.

The servicer is authorized, but not required, to send an Incomplete Information Notice to a borrower who submits incomplete documentation 37 days or less prior to a scheduled foreclosure sale. The servicer is strongly encouraged to work with borrowers who submit incomplete documentation 37 days or less prior to a scheduled foreclosure sale to obtain a complete BRP and expedite a decision.

The servicer must continue to attempt to obtain missing documentation using outbound contact methods as described in D2-2-02, Outbound Contact Attempt Requirements.

For more information please see: D2-2-05, Receiving a Borrower Response Package.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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