Servicing Guide

Published September 9, 2020

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What are the requirements when sending a Borrower Solicitation Package if quality right party contact has not been achieved?

If the servicer has not achieved QRPC or obtained a resolution to the delinquency by the 45th day of delinquency, the servicer must send either a Borrower Solicitation Letter (Form 745), or equivalent, or a Borrower Solicitation Package.

The servicer is authorized to

  • mail, fax, or electronically transmit copies of Form 745, or equivalent, and other documents associated with the Borrower Solicitation Package to a borrower; or

  • permit a borrower to copy, print, or download a copy of such documents via a secure servicer-provided Internet website.

See Selling Guide A2-5.1-03, Electronic Records, Signatures, and Transactions for information on electronic record requirements.

For more information please see: D2-2-04, Sending a Borrower a Solicitation Package for a Workout Option.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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