If at any time during the delinquency the servicer has achieved QRPC and has not obtained a resolution to the delinquency, the servicer must send the borrower a Borrower Solicitation Package, if a Borrower Solicitation Package has not previously been sent.
The servicer is authorized to
mail, fax, or electronically transmit copies of Form 745, or equivalent, and other documents associated with the Borrower Solicitation Package to a borrower; or
permit a borrower to copy, print, or download a copy of such documents via a secure servicer-provided Internet website.
See Selling Guide A2-5.1-03, Electronic Records, Signatures, and Transactions for information on electronic record requirements.
For more information please see: D2-2-04, Sending a Borrower a Solicitation Package for a Workout Option.