The following table provides specific requirements for outbound contact attempts.
|Timing of outbound contact attempts||Outbound contact attempt requirements|
Days 36 through 210 of delinquency
The servicer must begin outbound contact attempts no later than the 36th day of delinquency and must continue every 7 days until one of the following outcomes is attained:
Unless required by applicable law to continue outbound contact attempts to the delinquent borrower, the servicer must discontinue all outbound contact attempts
Note: The servicer is authorized to conduct outbound contact attempts prior to the 36th day of delinquency and to use its own methodology or borrower behavioral models to determine when outbound contact attempts should begin prior to the 36th day of delinquency.
See below for related Q&A's:
For more information please see: D2-2-02, Outbound Contact Attempt Requirements.