D2-2-01, Achieving Quality Right Party Contact with a Borrower (11/14/2018)

Introduction

This topic contains information on achieving quality right party contact with a borrower.

Achieving Quality Right Party Contact with a Borrower

Achieving Quality Right Party Contact with a Borrower

QRPC is a uniform standard for communicating with the borrower, co-borrower, or a trusted advisor (collectively referred to as “borrower”) about resolution of the mortgage loan delinquency. The servicer must make every attempt to achieve QRPC. The purpose of QRPC is to

determine the reason for the delinquency and whether it is temporary or permanent in nature,
determine the occupancy status of the property,
determine whether or not the borrower has the ability to repay the mortgage loan debt,
educate the borrower on the availability of workout options, as appropriate, and
obtain a commitment from the borrower to resolve the delinquency.