Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

Chapter D2-2, Requirements for Contacting a Borrower

D2-2-01, Achieving Quality Right Party Contact with a Borrower
D2-2-02, Outbound Contact Attempt Requirements
D2-2-03, Sending a Payment Reminder Notice
D2-2-04, Sending a Borrower a Solicitation Package for a Workout Option
D2-2-05, Receiving a Borrower Response Package
D2-2-06, Sending a Breach or Acceleration Letter
D2-2-07, Resolving an Appeal of a Mortgage Loan Modification Trial Period Plan Denial for a Principal Residence
D2-2-08, Interviewing Face-to-Face with a Borrower for Certain FHA and HUD Mortgage Loans
D2-2-09, Additional Borrower Requirements for the Servicer of a Second Lien Mortgage Loan
D2-2-10, Requirements for Performing Property Inspections

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to