Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Chapter D1-1, Requests for the Release of Property and/or Charge-Off of a Mortgage Loan

Chapter D1-2, Servicing Renovation Mortgage Loans

Chapter D1-3, Providing Assistance to a Borrower Impacted by a Disaster Event

Chapter D1-4, Transfers of Ownership

Chapter D1-5, Call Provision Enforcement

Chapter D1-6, Addressing Notices of Liens, Legal Action, Property Forfeitures or Seizures, or Other Actions

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