Servicing Guide

Published November 10, 2020

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C-4.1-02: Suspending Credit Bureau Reporting (07/15/2020)

The servicer must suspend reporting the status of a mortgage loan to credit bureaus even though payments are past due as long as the delinquency occurs during an active forbearance, repayment plan, or Trial Period Plan where the borrower is making the required payments as agreed and is directly attributable to:

  • a borrower who is a U.S. servicemember and who is unable to continue making the monthly payment due to an injury sustained while on active duty; or

  • a borrower or a non-borrower surviving spouse who is unable to continue making the monthly payment due to the death of a U.S. servicemember while on active duty who was either

    • a borrower, or

    • a family member of the borrower who significantly contributed to the monthly payment.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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