Have Servicing Questions? Ask Poli
AskPoli
Fannie Mae customers! Get answers to your Servicing Guide & policy questions with Fannie Mae's AI-powered search tool.
Guide Resources
Search the Guide
(For best result, pose your search like a question.)
Browse
Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting
-
Chapter C-1, Processing Mortgage Loan Payments
- C-1.1, Processing Scheduled Mortgage Loan Payments
- C-1.2, Processing Unscheduled Mortgage Loan Payments
- Chapter C-2, Servicing ARM Loans
- Chapter C-3, Remitting and Accounting
- Chapter C-4, Reporting
Customers Recommend Ask Poli
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
Launch Ask PoliGuide Resources
For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.
C-1.2, Processing Unscheduled Mortgage Loan Payments
AskPoli
Customers Recommend Ask Poli
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
Guide Resources
For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.
X
Having Issues with Seeing this Page Correctly?
Use Firefox or Chrome | How to do a hard refresh in Internet Explorer | |
We recommend that you use the latest version of FireFox or Chrome. Download Firefox Download Chrome |
A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page. | |
Hold the Ctrl key and press the F5 key. | ||
Email Us |
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com. |